Refund policy

💛 Overview

At Blue Elm Prints & Boutique, every item is crafted with care. Many of our products are custom‑made, print‑to‑order, or personalized, so our policies are designed to be fair, transparent, and protective of the small‑batch production process that makes our boutique special.

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🛍️ Eligibility for Returns

You may request a return or exchange if your item meets one of the following conditions:

• Damaged or defective items — Printing errors, tears, stains, or manufacturing defects.
• Incorrect item received — Wrong size, color, or design compared to your order confirmation.
• Missing items — Part of your order was not included in the shipment.

To qualify, please contact us within 7 days of delivery and include photos of the issue.

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🚫 Non‑Returnable Items

Because of the nature of our custom and event‑based production, the following items cannot be returned:

• Custom or personalized apparel
• Fundraiser or event‑specific merchandise
• Sale or clearance items-this includes mystery tees & mystery bundles
• Mystery Date night with a book

If an item is defective or incorrect, it is still eligible for replacement.

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🔄 Exchanges

We gladly offer exchanges for:

• Incorrect sizes (if the error was on our end)
• Damaged or misprinted items
• Items approved by customer service after review

Exchange shipping is covered by us once the issue is verified.

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🕒 Order Cancellations

We understand plans can change. Orders may be canceled within 12 hours of purchase at no cost.

Because we begin preparing orders quickly, cancellations requested after blank apparel has been purchased or printing production has begun will incur a 40% cancellation fee. This fee helps cover the cost of materials already purchased, printing supplies used, and production time allocated to your order.

If production is fully completed, cancellations are no longer possible.

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💵 Refunds

Approved refunds are issued to the original payment method within 3–5 business days once your request has been reviewed and approved.

Refunds may be granted for:

• Items we cannot replace due to stock limitations
• Orders canceled before production begins (within 12 hours)
• Verified defects or printing errors

If a cancellation request is made after we’ve purchased blank apparel for your order or begun printing production, a 40% cancellation fee will be applied. This fee helps cover the cost of materials already purchased, printing supplies used, and production time allocated to your order.

Shipping fees are non‑refundable unless the error was ours.

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📦 Return Shipping

We aim to make returns as smooth as possible.

• For store errors — incorrect items, verified defects, or printing mistakes — we cover return shipping and provide a prepaid label.
• For customer‑initiated returns (when applicable and approved), the customer is responsible for return shipping costs.

All returns must be approved by customer service before being shipped back to us.

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📮 How to Start a Return

Email us at blueelmprints.boutique@gmail.com with:

• Your order number
• Photos of the issue
• A brief description of the problem

Our team will respond within 24–48 hours.